Mawi

Mawi Support

Explore how-to’s, tips & tricks and find answers to most asked questions here.

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01 Screening doesn't start, I see "Hold your finger on Mawi band" screen, and nothing happens. 02 I see "No signal" or "Low quality signal" message during a screening. 03 The band doesn't respond to the tap. 04 How to start screening for the first time? 05 I can't pair the band with another smartphone. 06 Do I need an Internet connection for using the app? 07 How does it calculate my activity? 08 How does it analyze my sleep? 09 What does each screening result mean? 10 Is Mawi band water-resistant?

Screening doesn't start, I see "Hold your finger on Mawi band" screen, and nothing happens.

Possible reasons:
- No connection with the device. What to do: hold the phone closer to the device (recommended distance - 50 cm(19"), acceptable distance within one room is 1m (23")).
- Jewelry may also cause interference and worsen the signal quality.
What to do: take off the jewelry before the screening.

I see "No signal" or "Low quality signal" message during a screening.

The message means that the signal from the band to the app is not good enough.
Possible reasons:
- Skin dryness.
What to do: moisturize the contact surface a little bit.
- Muscular activity.
What to do: relax as much as you can, assume a comfortable position, relax your wrists and don\’t move during the measuring.
- No connection with the device.
What to do: hold the phone closer to the device (recommended distance - 50 cm (19"), acceptable distance within one room is 1m (23")).
- Jewelry may also cause interference and worsen the signal quality.
What to do: take off the jewelry before the screening.

The band doesn't respond to the tap.

Possible reason: low battery.
Please charge the band. Charge Mawi band only using the original charging cable provided with the device. Full battery charging may take up to 2 hours. The screen will display the battery charge level. When the device is fully charged you will see "battery full" indicator on the screen.
Note: it is completely prohibited to use the device while the charger is connected to the band.
In the case where the band is not reacting to tapping after the full charge (the screen doesn't show any indicators), please contact support team support@mawi.band.

How to start screening for the first time?

1. Prepare for the screening: wear your band, sit comfortably and relax, try to stay still;
Note: it is especially important to relax your arms to reduce the muscular noise.
2. To begin screening, open the app, and tap the "Start Screening" icon.
3. With the finger of your other hand touch the metal plate under the screen and hold it until the end of the screening.
4. Running "ECG" icon on the band screen indicates the beginning of the measuring. Please keep your finger on the metal plate until the progress reaches 100%.

I can't pair the band with another smartphone.

One Mawi band device may be paired with only one mobile device. If you want to pair a Mawi band with another smartphone, please unpair it first from the current one. Tap Device in the main menu of Mawi Health mobile app, then tap Unpair in Device settings, and remove the device from general settings.

Do I need an Internet connection for using the app?

The app requires internet for: analyzing your screening and showing you screening results, analyzing your sleep, updating your activity data, updating device firmware versions and updating your profile and settings if you've changed them.
Note: stable internet connection is required for the stable work of the app.

How does it calculate my activity?

Mawi band tracks your steps as you move. Distance and calories burned are then calculated according to the number of steps, as well as your weight and age, specified when you filled out the Profile in the app. The date and time will update periodically when the band synchronizes with a smartphone. Steps, distance, calories, and active minutes data reset to zero every day at 12:00 AM.

How does it analyze my sleep?

Mawi band, when worn at night, tracks your movements while in bed. It then passes that data to Mawi Core artificial intelligence to being analyzed. You can then see sleep analytics in the app, that shows the time when you were asleep, restless and being awake. It becomes more accurate over time as it better understands your personal sleep patterns.

What does each screening result mean?

Each screening is analyzed by Mawi Core artificial intelligence and interprets cardiogram data for assessing your body and heart health states. First, it shows your current stress/recovery balance, which is a key to a productive and healthy life. When the red circle is bigger, it means that you are more controlled by stress factors. When the green is bigger, it means you are more controlled by positive factors, and in a recovery mode. Second, it analyzes your heart’s hidden patterns and parameters to identify possible heart condition even before any symptoms appear.

Is Mawi band water-resistant?

No. Mawi is IP65. This means that it's splash-proof, so you can wear it in the rain, but it's NOT recommended to wear it to a shower, water pool, sauna or steam room.

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